BioMIR Support
Find the answer.
Keep your context.
Get help with your data source, interpretation, purchases, or a problem in the app.
Getting started
Connect the data.
Understand the result.
Missing measurements or an empty result?
Check that your compatible device or app actually writes the required records to Apple Health, then review BioMIR’s Health permissions and source dates. Allow historical synchronization to finish. Results depend on supported measurements; Demo Data lets you learn the views without using personal records.
Data setup guidance · Getting started
For historical nutrition logs that were not synced to Apple Health, see the BioMIR Backfill compatibility and installation guide.
What does a Δ-year value mean?
It is a modeled age-referenced difference, not years of life gained or lost. Inspect contributors, Data Confidence, and freshness before interpreting a change. Clinical clocks retain separate assumptions and measurement dates.
Top Action priority
Start with the biomarkers contributing positively to your modeled Δ-years—the contributors that move the estimate in an adverse direction. Top Action prioritizes these contributors and presents practical options for the selected day.
Choose Plan to track an intention or Done to record completion. Either selection advances to the next eligible biomarker; swipe to browse without changing its status. Open Today Actions to see the day’s planned, completed, and total counts, and sort the list by Δ-years or status. Undo reverses an action; Reset clears the day’s statuses.
These priorities help organize personal wellness tracking. They are not diagnoses or a promise that completing an action will immediately change your health data or modeled result. Open the biomarker details in the app for the supporting context.
Purchases
Your plan.
Clear next steps.
Restore Premium
Use Restore Purchases in BioMIR’s Premium sheet while signed in to the Apple Account used for the subscription. Buying the app and subscribing to Premium are separate purchases. If access still looks incorrect, contact us with the app version and a description of the issue. Do not send passwords, payment-card details, or health records.
Manage or cancel a subscription
Open Apple Settings, select your name, then Subscriptions. Apple handles payment, renewal, cancellation, and refund requests. Introductory offers depend on eligibility; check the purchase confirmation for the trial duration and renewal price.
Apple subscription guidance ↗ · Request help with an Apple purchase ↗
Using TestFlight?
Beta purchases are sandbox transactions. They do not charge you or become paid App Store subscriptions. Read the beta guidance.
Report an issue
The right details.
A useful answer.
Email contact@biomir.co with your device, app version/build, steps, and expected result. Use Demo Data for screenshots where possible, and remove personal information. For a Demo issue, include scenario, visible seed, history length, synthetic profile, period, and statistic.
For institutional validation or research collaboration, contact research@biomir.co or visit Research & Collaboration. A product inquiry or beta invitation does not enroll anyone in research.